Cyberteks-IT is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or use our services.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number, job title, company name

• Billing and payment details (where applicable)

• Any information you voluntarily submit via forms, chat, or email

b. Non-Personal Information

• IP address, browser type, device information

• Pages visited, time spent, and other analytics data

• Cookies and tracking technologies (see Section 6)

c. Service-Specific Data
Depending on the service you use (e.g., CCTV, VoIP, ICT training, software development), we may process:

• Video or audio data from surveillance systems (for clients)

• Communication logs (for VoIP solutions)

• Project files, configurations, and technical requirements

2. How We Use Your Information

We use your information to:

• Provide and manage our products and services

• Respond to inquiries and support requests

• Process payments and issue invoices

• Improve our website, services, and customer experience

• Send relevant updates, offers, and service announcements (with your consent)

• Comply with legal obligations and prevent fraud or misuse

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following cases:

• With trusted service providers who assist in operating our business (under strict confidentiality agreements)

• When required by law, regulation, or legal process

• To protect the safety, rights, or property of Cyberteks-IT, our customers, or the public

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

• CCTV footage retention is determined by your service configuration and applicable regulations.

• Training records, project files, and VoIP logs are kept for a reasonable business period unless you request deletion.

5. Data Security

We implement robust security measures to protect your information, including:

• Encryption for data transmission and storage

• Secure server infrastructure

• Access controls and authentication protocols

While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve functionality and performance

• Analyze traffic and usage patterns

• Personalize your browsing experience

You can control cookie settings through your browser, but some features of our site may not function properly without them.

7. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data

• Object to or restrict certain processing activities

• Withdraw consent for marketing communications

• Request a copy of your data in a portable format

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. 

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, contact us at:

Cyberteks-IT
Plot 1 Bombo Road, Kampala – Uganda
Email: info@cyberteks-it.com
Phone: +256779367005 
Website: www.cyberteks-it.com